Terms and conditions

1. Seller

The website is run by, and the seller is, MIROPACK.PL Sp. z o.o., Al. Jerozolimskie 200, 02-248 Warszawa, Poland, NIP (tax ID) 5223282883, KRS [KRS], share capital [KAPITAŁ]. Warehouse: Spacerowa 34, 05-152 Dębina. Contact: phone +48 530 077 727, email miropack.pl@gmail.com.

2. Who the site is for

Our offer is for businesses, farms and other customers buying for their business or farming activity (B2B). Consumer protection rules do not apply unless the law provides otherwise.

3. Catalogue and prices

• The catalogue is for information. It is not a binding offer but an invitation to send an enquiry.
• Prices are net prices in Polish złoty per piece, plus VAT at the applicable rate.
• Some products show “Ask for price” instead of a price; we quote those individually.
• Photos show what products look like; colours on screen may differ slightly.

4. Sending an enquiry

• Use the “Request a quote” form, “Ask for price” (leave your number and we call back), phone or email.
• Give the product, size, colour, quantity and your contact details. We need the company name and tax ID for the quote and invoice.
• An enquiry is not an order and is not binding.

5. Quote and order

• We reply with a quote by phone or email: price, availability, delivery date and cost, payment terms.
• A sale is concluded when the customer accepts the quote and we confirm the order by email or pro forma invoice.
• The minimum quantity is the product’s pack unit (e.g. 100 pcs, a roll, a carton) unless the quote says otherwise.

6. Payment

• Payment by bank transfer to the account on the invoice.
• New customers usually pay in advance; payment terms for regular customers by agreement.
• We issue VAT invoices.

7. Delivery and collection

• We deliver in Poland and the EU by our own transport, courier or freight forwarder. Cost and date are given in the quote.
• Delivery time depends on stock. When the goods are in stock: within Poland on average from 1 working day, within the EU on average from 4 working days. We confirm the exact date with your order.
• Collection from our warehouse at Spacerowa 34, 05-152 Dębina by appointment.
• Check the shipment on delivery and record any transport damage with the carrier.

8. Complaints

• Report visible defects within 7 days of delivery and hidden defects promptly after discovery, by email or phone.
• Give the invoice number, a description, the quantity affected and photos, and keep the goods for inspection.
• We reply within 14 days. Accepted complaints are settled by replacement, making up shortfalls, a price reduction or a refund.
• Statutory warranty towards businesses is excluded to the extent permitted by law, unless the quote says otherwise.

9. Liability

We are responsible for the goods matching the confirmed order, not for damage from improper use (for example overloading a Big Bag). Liability towards businesses is limited to the order value, to the extent permitted by law.

10. Personal data

See the Privacy policy and the Cookie policy.

11. Final provisions

• Polish law applies, in particular the Civil Code.
• Disputes with businesses go to the court competent for the seller’s registered office.
• Orders are governed by the version in force on the order date.